Client Relationship Specialist
About The Position
J. J. Keller is hiring a Client Relationship Specialist! This role is ideal for someone who enjoys helping others without being tied to a traditional call-center environment, seeks variety in their day-to-day work, and wants to work for a company that makes a difference in the lives of their clients, employees, and local community. For over 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights to help create safer workplaces and simplify complex compliance requirements. As a Client Relationship Specialist, you will become the primary point of contact for your assigned clients, building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It’s a role where you can truly make an impact every day.
Requirements
- 2+ years of total office experience.
- Proficiency in MS Word with intermediate Excel skills required.
- Strong organizational, problem solving, communication, and critical thinking skills.
- Effective verbal, written, and presentation skills.
- Ability to apply regulatory knowledge in a variety of situations.
- Independent decision-making skills.
Nice To Haves
- 1+ year of client services experience in a professional services environment desirable.
- Post-secondary education in a business-related field preferred.
- In lieu of degree or experience, would consider a combination of education and related office experience.
- Experience with J. J. Keller services desirable.
- Knowledge of related regulations desirable, but not required.
Responsibilities
- Establish and maintain relationships with clients and manages the client relationship.
- Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
- Educating clients on regulatory requirements, providing interpretations and best practices.
- Identifies program improvement opportunities to meet and improve safety program objectives.
- Monitors client responsibilities to ensure compliance with service requirements.
- Analyzes compliance trends and, if applicable, developing formal improvement programs.
- Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
- Partners with internal teams on complex client inquiries.
- Assists implementation team with new clients.
- Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
Benefits
- Jean-friendly environment
- Cafe that offers breakfast, lunch and multiple a la carte items
- FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
- FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
- Near 1-mile long walking trail that wraps around the campus
- Multiple collaboration stations
- Professional Referral Program: earn a cash payment if your referral is hired.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
