Client Relationship & Sales Specialist

Body Moksha Physical Therapy•Chatham Township, NJ

2d•$25 - $28•Hybrid

About The Position

Help people take the first step toward getting out of pain and back to the life they love. At Body Moksha Physical Therapy, we help active adults move better, stay active, and keep doing what they love without rushed visits, unnecessary surgery, or insurance-driven care. Many people who reach out to us are dealing with chronic pain, pelvic floor dysfunction, long-standing injuries, or frustration from past healthcare experiences. They are not looking for a hard sales pitch. They are looking for someone who will listen, understand what they need, explain their options clearly, and guide them toward the right next step. We are hiring a Client Relationship & Sales Specialist to be that first point of connection. This is a relationship-based sales role for someone who is confident on the phone, consistent with follow-up, organized in their systems, and comfortable talking about the value of premium care. About Body Moksha Physical Therapy Founded in 2016, Body Moksha Physical Therapy is a high-touch physical therapy practice serving active adults in their 40s, 50s, and 60s who want to move better, stay independent, and avoid rushed, high-volume care. We are a mostly cash-based practice, in-network only with Medicare, and our care model is built around one-on-one treatment, strong patient relationships, and long-term outcomes. Our patients come to us through referrals, workshops, online inquiries, social media, and community relationships. In this role, you will often be the first person they speak with.

Requirements

Have at least 1 year of inside sales, phone-based appointment setting, admissions, patient coordination, client success, healthcare sales, or B2C sales experience
Have a healthcare workforce background
Are comfortable calling, texting, emailing, and following up with prospective clients or patients
Can build trust quickly over the phone
Are confident speaking with people about sensitive health concerns
Can talk about price, value, and premium care without sounding apologetic or pushy
Are organized enough to manage multiple leads, systems, notes, and follow-up tasks
Are comfortable using tools like Google Suite, Google Sheets, CRMs, EMRs, VoIP Phone System, and other lead tracking systems.
Like having clear goals and knowing what success looks like
Are coachable, adaptable, and excited to grow with a company that is building for the future

Responsibilities

Call, text, and email warm leads from Google, Facebook, website inquiries, referrals, workshops, and social media
Respond to new inquiries quickly and professionally
Conduct discovery conversations with prospective patients
Book qualified evaluations with the clinical team
Follow up consistently with leads who are not ready to schedule right away
Send information and next steps clearly and professionally
Keep every lead, conversation, and next step documented
Make sure no prospective patient falls through the cracks
Ask strong questions to understand each person’s pain, goals, concerns, and motivation
Build trust through clear, warm, and confident communication
Help prospective patients understand the value of specialized, cash-based physical therapy
Talk through common concerns around cost, time, insurance, and uncertainty
Guide people toward a confident decision without using pressure or fear-based tactics
Help people see what is possible when they choose the right care
Maintain accurate lead records in the CRM, Google Sheets, EMR and other tracking tools
Schedule appointments in the EMR system
Track follow-ups, next steps, lead status, and appointment outcomes
Keep the pipeline organized and current
Communicate clearly with the team about patient questions, concerns, and expectations
Help improve patient communication systems as the practice grows
Support local workshops or community events
Represent Body Moksha professionally in live or in-person environments
Help create a warm, trustworthy first impression of the practice
Strengthen relationships with prospective patients and referral sources