Client Relationship Manager

Honest Networks • New York, NY

9d • $82,000 - $92,000 • Onsite

About The Position

Honest Networks is seeking a Client Relationship Manager (CRM) to help expand its 5G internet network into new communities through marketing and event campaigns. The CRM will be responsible for building and maintaining long-term customer relationships, resolving issues to ensure customer satisfaction, and ultimately growing the subscriber base in properties where Honest Internet is available. This role involves planning, strategizing, and hosting marketing events to promote the Honest Networks brand and sell services in large residential properties. The CRM will interact with various stakeholders in apartment buildings, execute daily marketing tasks and events, and schedule future activities. This is a full-time, on-site role based in the New York Tri-State area, requiring travel via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford, CT, with occasional early morning and evening work for events.

Requirements

• Must be local to the New York Tri-State area, with the ability to cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford CT.
• Comfortable working in public settings, including venues in Manhattan, Brooklyn, Jersey City, Stamford and Westchester.
• 1-2 years of customer service or customer-facing experience; great attitude.
• Read, understand and follow directions for onboarding new buildings and hosting event materials.
• Flexible working schedule: full-time roles are primarily during normal business hours, but you must be able to occasionally work in early mornings or events for events.

Nice To Haves

• Background in customer service and industry knowledge is a plus.
• Comfortable learning about and discussing new technologies, including internet (fiber optic, 5G), utilizing software applications to perform tasks and IT-related topics (e.g. Wi-Fi coverage, voice over IP).
• Detail-oriented: ability to follow a clear set of specified instructions and operate in different environments.
• Comfortable working in a fast paced environment.
• Great communication: sets expectations and communicates clearly with customers; responsive to other Honest team members, both in the field and office.
• Problem solving attitude: able to troubleshoot issues, come up with all available solutions and act in the moment.

Responsibilities

• Be the face of the company to our building partners.
• Foster strong relationships by building good rapport with clients and partners and proactively address inquiries, concerns, and requests in a timely and professional manner.
• Coordinate successful network expansions into new properties with landlords, property managers and building employees as well as third party vendors in the building.
• Negotiate marketing rights that will drive subscriber growth by finding mutually beneficial solutions with clients and various partners/vendors.
• Develop and execute against strategies to meet or exceed sales forecasts and projections.
• Prepare and host informal and formal in person or virtual marketing events; including planning, procurement, marketing, and execution.
• Educate and excite customers on integrated solutions including; Security, VoIP, wifi managing tools/companies, and online streaming services to drive subscriber conversion.
• Respond to customer-lead inquiries promptly and professionally, and update customer databases with contact details and interest information from prospective customers.
• Create marketing campaigns to drive subscribers.

Benefits

• The expected OTE range for this role is $82,000 - $92,000 (base $70,000 - $80,000) with opportunity to earn more commission based on performance.
• Metrocard reimbursement
• 10 days of paid time off (PTO) per year
• 7 days of paid sick leave per year
• Medical and dental benefits
• 401k program inclusion after 3 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed