Client Relationship Manager

Stringfellow Technology Group • Brentwood, TN

6d

About The Position

Stringfellow Technology Group (STG) is seeking a Client Relationship Manager to own the retention and growth of a defined portfolio of accounts. This role is crucial for STG's growth by ensuring client satisfaction and identifying opportunities for expansion. The ideal candidate will be comfortable interacting with executive-level clients and managing financial and contractual aspects of client relationships.

Requirements

• 5+ years in a client-facing relationship, account management, or renewals role in B2B technology or professional services
• Comfortable discussing pricing, margin, and contract terms directly with executive-level decision makers
• Ability to have difficult conversations, manage negotiations professionally, and remain calm under pressure when addressing client concerns
• Strong organizational discipline for managing a multi-account renewal pipeline and forecast
• Experience maintaining account activity and notes in a CRM system

Nice To Haves

• Experience in the MSP or managed IT services industry
• Familiarity with Salesforce and Microsoft 365
• Background collaborating cross-functionally with service delivery or operations teams
• Bachelors or Masters in Business or equivalent experience

Responsibilities

• Own renewal of STG managed service agreements and maintain a renewal pipeline with clear forecasting
• Understand the financial performance, gross margin, contract structure, and service utilization of each assigned client, and recommend renewal pricing and terms that align with STG goals
• Serve as the primary executive-level relationship owner for assigned clients, building trust with owners, CEOs, presidents, and senior leadership teams
• Conduct strategic business reviews focused on business outcomes, risk reduction, technology planning, and long-term partnership value
• Lead renewal discussions and negotiate contract terms including term length, pricing, scope, and termination provisions within approved STG guidelines
• Identify client retention risks early and develop action plans in partnership with Service Delivery and Sales leadership
• Collaborate with Service Delivery teams to ensure client satisfaction supports strong renewal outcomes and referenceable customers
• Identify opportunities for additional services, projects, security improvements, consulting engagements, and technology modernization, then coordinate with the sales team for execution
• Maintain accurate client relationship notes, renewal forecasts, opportunities, and activity tracking within CRM systems
• Manage a defined portfolio of client accounts and be accountable for retention, renewal rate, net revenue retention, and identified growth opportunities
• Work closely with the Director of Sales and Marketing on account strategy, renewal planning, client advocacy, and growth opportunities

Benefits

• Base salary depending on experience
• On-target earnings $120,000 inclusive of renewal and retention-based incentive
• Health, dental, and vision insurance
• 401(k) with match and profit sharing
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree