Client Relationship Manager

Voya Financial • Windsor, MA

2d • $89,000 - $118,000

About The Position

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

Requirements

• High School Diploma or GED required
• 5+ years of experience in the financial services industry
• Strong customer service experience and skills
• Experience managing highly sensitive and at-risk client relationships

Nice To Haves

• Bachelor’s degree in Business Administration or equivalent

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events
• Apply operational best practices to ensure plans run efficiently and meet specific client needs
• Enhance service delivery by managing risk and improving efficiency and quality
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
• Actively participate in sponsor calls and meetings
• Support sales opportunities, including participation in onsite presentations
• Travel as needed to attend client meetings

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED