Client Relationship Manager

Strive Pharmacy • Mesa, AZ

11h • $55,000 - $65,000 • Onsite

About The Position

The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company’s customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer’s needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.

Requirements

• Active pharmacy technician license in the state you are located in/will be working out of
• Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
• Minimum of 2 years of hands-on experience in a pharmacy setting
• Exceptional customer service abilities, with a focus on patient care

Nice To Haves

• Strong verbal and written communication
• Ability to self-manage time and move through high request volume quickly and accurately
• High level of professionalism and adherence to workplace etiquette
• Superior organizational skills, with attention to detail and efficiency

Responsibilities

• Support clinics by closely monitoring early order flow and proactively communicating any issues
• Address and resolve individual clinic issues and operational challenges promptly
• Clarify documentation and process requirements with clients, explaining why specific information is needed
• Partner with peers for coverage and support to manage incoming request volume efficiently
• Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics
• Gather client feedback to understand satisfaction levels and identify areas for improvement
• Implement changes based on client feedback to enhance service delivery
• Develop and maintain strong relationships with clinic stakeholders, serving as the primary point of contact for assigned clinics
• Manage multiple incoming communication channels (e.g., Slack, HubSpot) to ensure timely, accurate responses
• Proactively monitor and scan orders to confirm they're moving through the pipeline as expected
• Partner with Sales reps to identify and communicate trends impacting operational efficiency
• Share updates on delays, policy changes, and other news impacting clinic workflow
• Build rapport with clinics while setting realistic expectations

Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed