Client Relationship Manager
CSC•Wilmington, NC
•Onsite
About The Position
The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts. The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs.
Requirements
- 3–5+ years in Account Management, Client Success, or Relationship Management
- Proven track record of retaining and growing enterprise accounts
- Experience in proactive outbound engagement models
- Strong product understanding and ability to identify revenue opportunities
- Excellent communication and executive presence
- Ability to manage complex client relationships and competing priorities
- Experience working with CRM tools (e.g., Salesforce)
Nice To Haves
- Experience in corporate services, legal, compliance, or financial services industries
- Familiarity with M&A activity and its impact on client needs
- Background in consultative selling or account-based management
- Experience supporting global or multi-entity clients
Responsibilities
- Revenue Retention & Risk Mitigation
- Proactive Outbound Client Engagement
- Growth & Lead Generation
- Account Intelligence & Strategic Planning
- Cross-Functional Collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
