Client Relationship Manager - Healthcare Payments
About The Position
As a Client Relationship Manager with JPMorganChase Healthcare Payments, you will consult directly with leading U.S. provider organizations to strengthen client relationships, improve scorecard performance, and influence revenue retention and growth. You will support some of the largest provider organizations in the United States through regular customer engagement and, as an individual contributor, guide clients in achieving revenue and scorecard goals. The role calls for a self-motivated, proactive, results-oriented professional who thrives in an open, professional, team-oriented environment. J.P. Morgan Healthcare Payments provides healthcare-specific payment solutions and connects consumers, providers, payers, and health technology companies across healthcare payment transactions. Its solutions are designed to support compliant processing of payments and healthcare data, streamline operations through embedded integration, and improve the consumer experience.
Requirements
- At least 5 years of experience in a customer-facing sales position.
- Excellent people skills and the ability to navigate difficult conversations with clients.
- Ability to quickly learn and understand JPMorgan’s solution suite and articulate its value proposition.
- Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data.
- Excellent organizational skills and follow-up.
Nice To Haves
- Bachelor’s degree or higher.
- Healthcare technology experience preferred.
Responsibilities
- Support Business Development activities that contribute to achievement of the annual revenue plan.
- Demonstrate a thorough understanding of JPMorgan Healthcare Payments solutions, products, and processes.
- Work with the team to identify opportunities to upsell customers additional Healthcare Payments solutions.
- Represent the team in client meetings.
- Help clients prioritize projects to best meet their goals.
- Serve as an escalation point for client service issues, manage escalation activities, and stay meticulously organized.
- Collaborate with JPMorgan Healthcare Payments Business Development, Professional Services, and Customer Service in support of customers.
- Maintain accurate and timely documentation of all activities relevant to the position.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
