Client Relationship Manager

ECI•New York, NY

12d•Onsite

About The Position

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is 100,000 annually (DOE & location), plus variable with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here!

Requirements

1–3 years of industry experience
Basic understanding of CRM processes and client relationship management principles
Familiarity with CRM tools (e.g., Salesforce), ServiceNow, and reporting platforms
Introductory knowledge of ECI solutions and industry trends
Time management: meets most deadlines with occasional reminders
Communication: responds to client and team requests in a timely manner when prompted
Interpersonal: active listening, building rapport, establishing trust
Presentation: public speaking fundamentals, documentation accuracy, engagement techniques
Analytical: basic data interpretation, risk identification
Ability to track and resolve client requests with guidance
Ability to escalate concerns appropriately and follow through on assigned tasks
Demonstrates adaptability, enthusiasm, and a “can do” attitude
Ability to establish credibility in client interactions and internal collaboration
Ability to manage meeting agendas, take notes, and track action items

Responsibilities

Support daily client requests and retain ownership of action items through to resolution
Follow established processes and escalate issues when necessary
Maintain accurate records of client interactions, deliverables, and updates in CRM systems
Build foundational relationships with executive-level decision-makers
Proactively engage clients to participate in ECI events, surveys, and feedback initiatives
Assist in identifying basic upsell and cross-sell opportunities
Develop working knowledge of ECI products, services, and core technologies (cloud, cybersecurity)
Begin applying product knowledge to client conversations and solution alignment
Track client relationship health and escalate risks when identified
Follow up proactively on open items and contribute to risk mitigation efforts
Conduct introductory Business Reviews with support from senior CRMs
Maintain structured tracking of outstanding tasks and client action items
Assist in preparing presentations and documentation for client meetings