Client Relationship Manager

ECI•Chicago, IL

7d•Onsite

About The Position

ECI is seeking a Client Relationship Manager to support daily client requests, build foundational relationships with executive-level decision-makers, and develop a working knowledge of ECI products, services, and core technologies. This role involves tracking client relationship health, assisting in preparing presentations for client meetings, and contributing to risk mitigation efforts. The ideal candidate will have 1-3 years of industry experience, a basic understanding of CRM processes, and familiarity with CRM tools. ECI fosters a culture of connection and offers a competitive compensation package, flexible PTO, health benefits, life insurance, pet insurance, and 401k.

Requirements

1–3 years of industry experience
Basic understanding of CRM processes and client relationship management principles
Familiarity with CRM tools (e.g., Salesforce), ServiceNow, and reporting platforms
Introductory knowledge of ECI solutions and industry trends
Time management: meets most deadlines with occasional reminders
Communication: responds to client and team requests in a timely manner when prompted
Interpersonal: active listening, building rapport, establishing trust
Presentation: public speaking fundamentals, documentation accuracy, engagement techniques
Analytical: basic data interpretation, risk identification
Ability to track and resolve client requests with guidance
Ability to escalate concerns appropriately and follow through on assigned tasks
Demonstrates adaptability, enthusiasm, and a “can do” attitude
Ability to establish credibility in client interactions and internal collaboration
Ability to manage meeting agendas, take notes, and track action items

Responsibilities

Support daily client requests and retain ownership of action items through to resolution.
Follow established processes and escalate issues when necessary.
Maintain accurate records of client interactions, deliverables, and updates in CRM systems.
Build foundational relationships with executive-level decision-makers.
Proactively engage clients to participate in ECI events, surveys, and feedback initiatives.
Assist in identifying basic upsell and cross-sell opportunities.
Develop working knowledge of ECI products, services, and core technologies (cloud, cybersecurity).
Begin applying product knowledge to client conversations and solution alignment.
Track client relationship health and escalate risks when identified.
Follow up proactively on open items and contribute to risk mitigation efforts.
Conduct introductory Business Reviews with support from senior CRMs.
Maintain structured tracking of outstanding tasks and client action items.
Assist in preparing presentations and documentation for client meetings.