Client Relationship Manager, Commercial Agriculture Banking - Edmonton, Alberta

Scotiabank•Calgary, AB

7d•Hybrid

About The Position

The Client Relationship Manager (CRM) is a product generalist who possesses a good understanding of financial products and services and focuses on the cross sell and retention of existing commercial customers. He/She is responsible for identifying prospects in target markets, developing proposed sales pipelines, conducting prospect sales calls and qualifying opportunities based on customer information and a high level of due diligence. This role contributes to the overall success of the Canadian Agriculture Banking team in Commercial Banking ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s business strategies and objectives. The incumbent is also responsible for analysis and completion of credit applications.

Requirements

Undergraduate degree in business or economics or work equivalency.
Other training requirements as determined by the Bank from time to time.
Previous work experience of at least three to four years, within Agriculture banking.
Strong sales/closing skills.
Strong communication and interpersonal skills and knowledge of Bank’s commercial lending and deposit products and services.
Ability to conduct due diligence on the strength of customer financials for deals of lower to moderate complexity.
Strong commercial credit knowledge.
Thorough knowledge of the commercial banking marketplace in Canada and general knowledge of the assigned market areas.
Strong networking ability and negotiation skills.

Responsibilities

Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Promotes the development and profitable growth of the Canadian Business Banking portfolio in the assigned market area by developing and implementing a marketing strategy, developing sales plans, identifying prospects/referrals, analyzing prospect lists, partnering with internal resources for non-credit related products, and referring customers to appropriate segments.
Pursues a business development program within the assigned market area according to agreed-upon growth objectives by direct selling of credit and non-credit commercial products, maintaining an appropriate ongoing sales pipeline and calling program, identifying and facilitating the involvement of key Bank resources, maintaining effective follow-up with prospects/referrals, and updating client or contact information accurately.
Builds and maintains a market profile in the assigned market area with both internal and external contacts by planning and completing relationship activities, building and maintaining an awareness of local market and general economic conditions, meeting with business leaders, participating in local professional and community events, and liaising with Bank product specialists.
Ensures all aspects of assigned relationships receive ongoing attention to maintain, improve, grow and retain the relationship.
Manages an assigned credit portfolio for authorizations up to $25MM at an acceptable level of risk by completing credit reviews, authorizing/renewing/declining customer requests, preparing documentation, ensuring accounts adhere to conditions of authorization, identifying and resolving deviations, ensuring early identification of problem loans, and making recommendations to Global Risk Management.
Ensures satisfactory onboarding of clients by completing diligence to ensure thorough understanding of the client’s business and expected business activity.
Champions sustainment of the Operating Model by taking ownership that activities and behaviours align to roles and responsibilities and adherence to guidelines and processes within the Team.
Champions and supports a culture of diversity and other initiatives aligned with the Bank strategy.
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.