Client Relationship Manager Commercial Banking - Quebec City

Scotiabank • Laval, QC

1d • Onsite

About The Position

The Client Relationship Manager (CRM) contributes to the overall success of Canadian Commercial Banking by ensuring individual goals and initiatives are executed to support business strategies and objectives, while complying with regulations and internal policies. The CRM has a solid understanding of financial products and services, focusing on delivering the full bank offering and driving primacy in client relationships. They are responsible for identifying prospects, managing client portfolios of standard to moderate complexity, developing sales pipelines, engaging in client planning with partners, conducting sales calls, and qualifying opportunities based on client needs and due diligence. The CRM also conducts sales planning, executes business development strategies, and builds relationships with partners and clients. They are responsible for initial analysis and collaborating with the credit team on credit applications.

Requirements

• Undergraduate degree in business or economics or work equivalency.
• Previous work experience of at least 2 years.
• Excellent verbal and written communication skills are essential, in French and English.
• Strong sales/closing, negotiation and credit skills.
• Strong networking ability and relationship management skills.
• Strong communication and interpersonal skills are essential to this position.
• Strong knowledge of Bank’s commercial lending and deposit products and services, and customer profitability model, to provide integrated financial solutions.
• Ability to conduct due diligence on the strength of customer financials for deals of lower to moderate complexity.
• Good knowledge of Onboarding, Know Your Customer, Anti Money Laundering processes.
• Good PC skills are necessary, including a working knowledge of MS office and other commercial systems and platforms.
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Responsibilities

• Promotes the development and profitable growth of the Canadian Commercial Banking portfolio in the assigned market area by developing and implementing a marketing strategy, developing sales plans, identifying prospects/referrals, analyzing prospect lists, and partnering with internal stakeholders for non-credit related products.
• Pursues a business development program within the assigned market area according to agreed upon growth objectives by driving client primacy through sales of credit and non-credit commercial products, maintaining an appropriate ongoing sales pipeline and calling program, identifying and facilitating the involvement of key Bank resources and stakeholders, maintaining effective follow-up with prospects/referrals, and leveraging technology and data for informed decisions.
• Builds and maintains a market profile in the assigned market area with both internal and external contacts by planning and completing relationship activities, building and maintaining an awareness of local market and general economic conditions, meeting with business leaders, and participating in local professional and community events.
• Ensures all aspects of assigned relationships receive ongoing attention to maintain, improve, grow, and retain the relationship.
• Partners with Credit Solution Associate on credit portfolio for authorizations up to $5MM by completing credit worthy discussion papers, collaborating to optimize lending structure, and ensuring all documentation is properly prepared.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions and maintains overall accountability for portfolio compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree