Client Relationship Lead

Loot Rentals•Austin, TX

1d•Onsite

About The Position

Loot Rentals is hiring a full-time, entry-level Client Relationship Lead for its ATX location. This sales-focused, client-facing role reports directly to the Sales Manager. The successful candidate will bring energy and warmth to the Loot showroom and provide high-quality service to new and returning clients. Loot describes its culture as welcoming, passionate, authentic, and innovative, with a team focused on design, processes, attention to detail, and service.

Requirements

Experience in unparalleled customer service.
Excellent organizational and time management skills.
Extremely close attention to detail.
Excellent communication skills.
Can-do and positive attitude.
Advanced computer skills.
Reliable transportation.
Ability to work some nights and weekends.
Some college coursework.

Responsibilities

Receive and respond to emails, website contact forms, and wishlists from new inquiries.
Host warehouse walkthroughs and client drop-ins.
Conceptualize and create design mockups for clients.
Identify opportunities to upsell, cross-sell, and recommend complementary inventory.
Use inventory and invoicing software to create quotes.
Maintain backend tasks for inventory software.
Convert incoming inquiries into confirmed bookings through timely follow-up and thoughtful client communication.
Manage client projects from initial inquiry through booking confirmation, ensuring all details are accurate and accounted for.
Coordinate with inventory and operations teams regarding potential inventory conflicts, order discrepancies, client concerns, revisions, and special requests.
Maintain accurate CRM records.
Meet individual and team sales goals, including quote conversion and revenue targets.
Greet and assist clients with will-call pickups and drop-offs through the showroom.
Assist the sales and marketing team with other duties or special projects as assigned.
Attend industry networking events as opportunities arise to build client relationships.