Customer Relationship Administrator

Perennial Services Group•Bellwood, IL

13d•$56,000 - $61,000•Onsite

About The Position

The Client Relationship Administrator plays a key role in supporting our arbor services division. You’ll be the first point of contact for clients seeking tree care consultations, pruning services, removals, plant health care, and other arbor‑focused solutions. This role blends customer service excellence with administrative precision, supporting both clients and internal arbor teams. It’s ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and values sustainability and ecological stewardship.

Requirements

5+ years of administrative experience
5+ years of customer service experience
Strong time‑management and organizational skills
Ability to work independently and as part of a collaborative team
High level of integrity and a proactive work ethic
Proficiency in Microsoft Word, Excel, and Outlook
Experience with CRM systems

Nice To Haves

Familiarity with arboriculture, tree care, or the broader “green” industry is a plus
Experience in tree care, landscaping, or environmental services
Familiarity with Aspire or similar industry software
Bilingual (English/Spanish)

Responsibilities

Respond promptly to incoming calls and emails with empathy, professionalism, and efficiency
Resolve client inquiries related to tree care services and follow up to ensure satisfaction
Manage client intake and schedule arborist consultations and site visits
Generate invoices, process payments, and onboard new clients
Draft proposals and assist with arbor‑related sales communications
Collaborate regularly with arborists and territory sales partners
Identify opportunities for secondary services such as plant health care, pruning, or seasonal tree maintenance
Support seasonal projects such as contract renewals, data audits, and service promotions
Participate in snow event support (weekends/holidays) based on pre‑agreed “on‑call” availability