Customer Relationship Manager

Delmar International Inc.•Freeport, NY

1d•$70,000 - $80,000

About The Position

Reporting to the Vice President of Business Development and Sales, the Customer Relationship Manager will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company.

Requirements

Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment.
Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts.
Ability to ask the right questions, listen carefully and understand customers' needs.
Proven problem-solving skills.
Excellent communication skills.

Nice To Haves

Experience in ocean, air, ground, brokerage, or warehousing.
Bachelor's degree in business or a related field.
Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada.
Travel may be required.

Responsibilities

Serve as the key liaison between sales representatives and the operations team.
Support existing accounts.
Identify and pursue new business opportunities through inside and outside sales outreach.
Prepare customer quotes.
Maintain and update databases.
Deliver exceptional customer service.
Respond to customer inquiries.
Conduct customer review calls.
Fulfill other tasks assigned by the company.