AWH Client Relations Manager

Ageless Mens Health•Austin, TX

2d•$55,000 - $67,000•Onsite

About The Position

Ageless Women’s Health is seeking a Client Relations Manager for their Austin location. This role is ideal for an energetic, patient-focused professional who thrives at the front desk and is passionate about both service and wellness. Ageless Women’s Health is a leading provider of Hormone Replacement Therapy (HRT) and modern wellness solutions for women, focusing on personalized care through services like HRT, IV nutrient therapy, vitamin injections, and essential health screenings. The company aims to redefine proactive, personalized care and is looking for someone eager to grow with them.

Requirements

Excellent communication and people skills
Experience in customer service, sales, or front-desk coordination
Strong organization and attention to detail
Comfortable discussing payments and insurance with professionalism

Nice To Haves

Experience in a wellness, med spa, or healthcare clinic
Community outreach or event experience
A personal interest in women’s health, wellness, or hormone therapy
Bilingual (English/Spanish)

Responsibilities

Greet and check in patients by name with warmth and professionalism
Manage appointment scheduling, check-out, and payment collection
Assist with insurance verification and documentation
Follow up on unpaid balances and billing questions
Build strong relationships with patients to support return visits
Conduct follow-ups to keep patients engaged in their wellness plans
Maintain a high level of customer service and care
Respond to new patient leads from phone, web forms, and email
Schedule consultations and convert leads into appointments
Recommend additional services that align with patient goals, such as HRT, IV therapy, or vitamin boosters
Attend local events (e.g., women’s wellness expos, boutique gyms, networking events) to promote clinic services and drive new patient interest