Sr. Client Relations Manager

Pierre Landscape Construction•Irwindale, CA

1d•Onsite

About The Position

We are looking for a Sr. Client Relations Associate to join our dynamic team. In this role, you will provide essential administrative support to our Client Relations Team, manage Salesforce data, coordinate bid processes, and help ensure that our clients receive exceptional service throughout the entire project lifecycle. If you're an enthusiastic, organized, and proactive individual who can take initiative and keep things moving, we want to hear from you!

Requirements

You can work autonomously, take initiative, and stay organized while managing multiple tasks.
You enjoy connecting with people and are comfortable engaging with clients and colleagues, both in person and virtually.
You are meticulous about ensuring that all information in Salesforce is accurate and complete, and you can keep processes moving smoothly.
You can manage complex calendars, track multiple moving pieces, and keep the Client Relations Team on task.
You are excited about attending events, connecting with clients and partners, and supporting outreach initiatives.
While you can work independently, you are also a collaborative team member who communicates well with others and ensures everyone stays on track.

Nice To Haves

Experience with Salesforce or similar CRM systems is a plus.
Familiarity with the bid process, including RFIs, RFQs, and bid bond processing, is a plus.
Previous experience in client relations, sales support, or event coordination is a plus.
Strong time management skills and ability to juggle multiple tasks effectively.

Responsibilities

Ensure Salesforce is updated with the latest information, including new Accounts, Contacts, Leads, and Opportunities.
Maintain accurate, complete, and up-to-date data in Salesforce.
Work closely with Estimating teams to manage new opportunities and ensure timely progress through each stage.
Follow up with clients and internal teams to gather necessary information and documentation.
Manage bid document downloads, folder organization, and ensure bids are submitted on time, in the correct format.
Coordinate bid reviews, Scope Reviews, and Page Turn meetings with Estimating and Client Relations teams.
Support Client Relations by reaching out to clients at key touchpoints, assisting with lower-level interactions, and helping organize client meetings and events.
Assist in coordinating and attending General Contractor (GC) meetings, Lunch and Learns, and other client-related events.
Own and maintain the Client Relations Team calendar, keeping track of key meetings, deadlines, deliverables, and follow-up tasks.
Interface regularly with other internal teams to ensure smooth communication and efficient project execution.