Area Manager - Client Relations - HOA Community Management

SpectrumAM • Fort Worth, TX

1d • Onsite

About The Position

The Client Relations Manager is an operational team leader responsible for guiding a department of HOA Community Managers and other staff. The role ensures consistent service delivery that meets or exceeds client expectations and promotes superior, proactive front-line customer service. The manager develops and supports the team, helps resolve escalated homeowner challenges, and builds relationships with the Boards of Directors served. Industry experience is not required; the company provides training. The role offers professional development in leadership, presentation, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements, with a career growth track toward director and senior leadership roles.

This is a salaried, exempt, full-time position requiring more than 40 hours per week. Standard office hours are Monday through Friday, 8 a.m. to 5 p.m., with some evening customer board meetings, typically once or twice a week from 6 p.m. to 8 p.m. The position involves evening meetings and site drives to learn the properties served. The office location is 9151 Blvd 26, Suite 375-B, North Richland Hills, TX 76180. The position reports to the Division President for Client Relations.

Requirements

• At least 6 years of solid leadership and management experience.
• Experience leading a team of ten or more employees for at least 6 years.
• Experience managing a demanding service product with deadlines and legal requirements.
• Bachelor's degree.
• Willingness to attend some evening meetings, typically once or twice per week from 6 p.m. to 8 p.m.
• Positive, service-oriented leadership approach, with an interest in developing and supporting others.
• Competitive and quality-oriented approach, with strong attention to deadlines and accuracy.
• Proactive communication and commitment to customer service and technical accuracy.

Nice To Haves

• Experience in HOA community management is not required; candidates from hospitality, retail, or restaurant settings may be successful.

Responsibilities

• Become the technical expert and specialist on Texas Property Code.
• Manage, lead, and develop Community Managers and other staff to ensure consistent service delivery.
• Provide ongoing staff development, training, and coaching.
• Develop relationships with the Boards of Directors served and resolve escalated homeowner challenges.
• Work with the Division Director on staff development, customer portfolio development, and divisional direction.
• Manage daily activities, assign work to Community Managers, and review employee work for completeness, accuracy, and effectiveness.
• Attend customer evening board meetings and conduct site drives to learn the properties served.
• Promote a positive, supportive department culture focused on expertise, diligent problem-solving, and returning customer calls and correspondence the same day.

Benefits

• Five weeks of paid time off.
• Forty paid hours per year for community service activities.
• Eleven annual paid holidays.
• Paid training and an internal Learning and Development Management System.
• Medical, dental, vision, short- and long-term disability, life and AD&D insurance, and a 401(k) program.
• In-house free medical clinic at the San Antonio office, with virtual appointments for other offices.
• Phone and mileage reimbursement.
• Structured career track plan with a six-month review.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager