CLIENT RELATIONS MANAGER

K2 Services • Richmond, VA

8d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Client Relations Manager We are seeking a highly organized and service-driven Client Relations Manager to lead day-to-day workplace operations and deliver an exceptional client and employee experience. This role oversees office services including mail, hospitality, facilities, and vendor management, while driving operational excellence, project execution, and continuous improvement.

Requirements

• Proven experience in office services, workplace operations, or similar function in a corporate setting
• Strong project management and vendor coordination skills
• Ability to remain composed and solutions-oriented in fast-paced environments
• Excellent communication and leadership capabilities
• Detail-oriented with a focus on continuous improvement and service excellence

Responsibilities

• Lead daily operations across mail, hospitality, facilities, and vendor services, ensuring seamless service delivery
• Serve as the primary escalation point for service issues; develop and execute resolution plans
• Maintain and optimize operational playbooks, procedures, and service standards
• Manage hiring, onboarding, and training of team members
• Oversee project timelines, milestones, and deliverables, ensuring on-time execution
• Conduct audits across service lines and provide coaching to enhance performance
• Coordinate office moves and reconfigurations, partnering with vendors, IT, and internal stakeholders
• Manage logistics, budgets, timelines, and communications for projects involving multiple vendors
• Provide hands-on onsite support during moves and ensure post-move readiness and functionality
• Manage vendor relationships, including storage, retrieval, and document destruction services
• Oversee contracts, service quality, and performance expectations
• Act as the central point of contact for workplace initiatives and moves
• Deliver clear, consistent updates to leadership and staff
• Drive engagement and adoption of workplace changes
• Optimize space utilization and resolve space-related challenges
• Identify maintenance needs, upgrades, and cost-saving opportunities
• Ensure quality assurance across workplace operations and user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed