Client Relations Manager - Maintenance (49719)

JUNIPER LANDSCAPING OF FLORIDA LLC•Davie, FL

35d•Onsite

About The Position

Juniper is seeking a Client Relations Manager to serve as the liaison between Juniper and its clients. This role involves setting and managing client expectations to ensure their landscaping needs are met. Juniper is a full-service landscape design, build, and management company operating in the Southeast, recognized as an award-winning industry leader with over 20 locations and 2,000+ team members. The company fosters a culture guided by core values that welcome, grow, and celebrate individuals committed to designing, building, and maintaining top-tier landscaping. Juniper offers career growth and benefits including health, dental, vision insurance, 401K, and PTO plans.

Requirements

Sense of urgency: Respond to client calls or emails daily with follow-up.
Zero tolerance for lack of availability or follow-up with clients.
Over-communication both internally and externally.
Clear understanding of your market and clients, including business standpoint, forecasted growth/drop-off, service failures, and areas for improvement.
Strong networking ability: Actively participate in relevant organizations to promote Juniper's brand and secure new opportunities.
Conduct or sponsor training events for CAMs and board members.
Attend after-hours events hosted by organizations or potential clients.
Knowledgeable in Horticulture, Pest & Fertilization, Arbor work, etc.
High level of proficiency with Office Products, presentation preparation, and generating client-catered marketing materials.

Nice To Haves

Strong established reputation in the industry.
Certified CEU instructor.
Any and all licenses and qualifications.

Responsibilities

Grow existing client's business and secure new clients within Construction Landscaping Services.
Set and manage client expectations.
Build strong, favorable relationships with clients.
Manage all client interactions with decision-makers regarding deadlines, pricing, and follow-up.
Manage the financial aspects of contracted work, including original contracts and change orders.
Monitor small enhancement/change order sales and interactions handled by field supervisors and their client peers.
Communicate all pertinent information, including changes in scope, deadlines, and expectations, to the client decision-maker, even after the job is ongoing.
Gather accurate information for the estimating and design team, including job details and deadlines.
Turn over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules.
Monitor and be accountable for project and account Gross Margin.
Communicate with operations to ensure they have client contacts and fully understand client expectations for each new project.
Report on potential and secured sales weekly.
Create forecasts for your market to aid in company planning for demand fluctuations.