Client Relations Executive
About The Position
Join a high-impact team where you’ll lead strategic client partnerships that fuel retention, growth, and operational excellence. In this relationship-driven role, you’ll combine business insight with a passion for customer success delivering value, driving innovation, and securing long-term success across your portfolio. The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.
Requirements
- Proven ability to influence without authority, lead change, and translate client feedback into measurable business improvements.
- Strong communication and data skills required.
- Must reside near a major U.S. airport and travel up to 50%.
- Skillset to influence and lead cross-functional teams without direct authority, driving change and measurable results in both sales and operations environments.
- Financial acumen and strategic thinking, able to interpret data, manage CRM systems, and present actionable insights that boost client value and account growth.
- Exceptional client-relationship and communication skills—skilled at navigating C- suite conversations, challenging peers constructively, and building trust in complex, fast-paced settings.
- Track record of delivering business improvements by blending operational expertise with customer-first innovation and continuous service enhancement.
- High adaptability and tech savvy, comfortable with emerging digital tools and virtual collaboration to keep teams aligned and projects on track.
- Bachelor's degree or equivalent experience
- 7 years Management Experience
- 7 years Related Experience
Responsibilities
- Lead client retention for Sodexo across North America using the Clients for Life process.
- Conduct executive client interviews, FreshEyes Reviews and PostMortem Audits.
- Convert feedback into action plans that strengthen long-term partnerships.
- Drive meaningful growth through proactive retention strategies, contract extensions, and client engagement plans.
- Identify and implement strategic solutions that position your accounts for success in a competitive market.
- Guide teams in evolving toward a customer-first mindset with a focus on continuous service improvement.
- Collaborate with senior stakeholders to uncover new business opportunities and enhance value delivery.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
