Client Relations Supervisor
About The Position
As a Client Relations Supervisor, you will be responsible for overseeing a team of client relations specialists, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. The Client Relations Supervisor manages a team comprised of 3 employees. This role reports to the Client Relations Manager or the Client Relations Director. This is a 13 month fixed term position to provide support for an employee on leave. The estimated dates of the position are November 1st, 2026 to December 15th, 2027.
Requirements
- Strong leadership and team supervision skills in a client service environment
- Excellent communication and interpersonal skills
- Strong customer service mindset with focus on client satisfaction and retention
- Ability to manage and resolve escalated client issues effectively
- Understanding of service delivery operations and performance metrics
- Strong organizational and multitasking abilities
- Ability to coach, develop, and motivate team members
- Problem-solving skills with a proactive and solutions-oriented approach
- Ability to work in a fast-paced, high-volume environment
- Strong attention to detail and accountability for team performance
- Ability to collaborate effectively with managers, directors, and cross-functional teams
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- High School Diploma required
- 3–5+ years of experience in client services, customer support, operations, or account management roles
- Prior supervisory or team lead experience strongly preferred
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)
Nice To Haves
- Bachelor’s degree in Business Administration, Management, Communications, or related field preferred but not required
- Familiarity with CRM, workforce management, or service delivery systems (e.g., Salesforce, ServiceNow, or similar) preferred
Responsibilities
- Supervise and lead a team of client relations specialists across one or more client sites
- Provide day-to-day guidance, coaching, and performance support to team members
- Ensure timely and effective resolution of client issues, requests, and escalations
- Monitor service delivery performance and ensure adherence to SLAs and client expectations
- Support onboarding, training, and development of new and existing team members
- Act as a primary escalation point for client and operational issues within the team
- Maintain strong communication with clients to ensure satisfaction and alignment on service delivery
- Track and report on team performance metrics, workload, and operational KPIs
- Collaborate with Client Relations Managers and Directors to support account objectives
- Ensure proper documentation of client interactions, issues, and resolutions
- Support implementation of process improvements and service enhancements
- Reinforce company policies, procedures, and Opensity Solutions core values within the team
- Assist in workforce coordination and scheduling to ensure adequate coverage and service levels
- Participate in client meetings and operational reviews as needed
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
- Annual bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
