Client Relations Coordinator

Mesa Energy Systems•Irvine, CA

18h•Onsite

About The Position

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. The Client Relations Coordinator is responsible for maintaining strong relationships with existing accounts through customer service follow-ups. This role ensures that clients feel valued and that their needs and concerns are prioritized. Performance is evaluated based on building and maintaining positive client relationships, understanding needs, onboarding support, documentation, site surveys, managing client performance feedback, timeliness, and perceived value.

Requirements

Client-focused with a problem-solving mindset
Organized, detail-oriented, and able to manage time effectively.

Responsibilities

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Report on all findings, customer feedback, pictures, active listening, and asking thoughtful questions by providing results to company leadership
Monitor all maintenance data and proactively respond to situations before the client calls us.
Be a positive influence in representing EMCOR/Mesa Energy Systems to our clients, and as a fellow member of the contracts team.
Strive for a high level of performance and client satisfaction.
Demonstrate industry knowledge or trends
Transparency about capabilities, timelines, etc.
Perform other duties as assigned.