Client Relations Executive

CVS Health•Ballenger Creek, MD

21h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory. Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays. Candidate may live in Maryland, Washington and Virginia

Requirements

Ability to read and understand medical information related to the specialized area.
Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
Possess strong listening skills.
Ability to define and resolve problems and collaborate with sales leadership.
Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
Strong territory management skills, calling on a broad base of customers (MD’s, RN’s, Treatment Centers, ancillary staff, local chapters, patients, etc.)
Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
Ability to interpret policies, procedures and instructions, and remain compliant within those policies
Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty’s excellent reputation within the healthcare community.
5+ years of experience in a marketing or community relations role
2+ years of experience in hemophilia, pharmaceutical sales, specialty pharmacy, or related experience
Ability to access hemophilia medical offices to act as a liaison between prescribers and our dispensing pharmacies
Must possess a valid and current driver’s license.
Must possess personal vehicle sufficiently reliable to meet the travel requirement

Nice To Haves

Strong presentation and meeting facilitation skills desired.
Computer skills (Microsoft Office, Sales Force) highly desired.
Experience supporting the Hemophilia community

Responsibilities

Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources.
Responsible for achieving or exceeding sales goals and budget within the defined territory.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.

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