Client Relations Coordinator (Forensic Services practice)
About The Position
Charles River Associates (CRA) is a global consulting firm providing economic and financial analysis for litigation, strategy and operational issues, and government policy impact. The Forensic Services practice supports companies' integrity by assisting with allegations of fraud, waste, abuse, misconduct, and non-compliance. They deploy cross-trained teams for accounting, forensic, and cybercrime investigation services. This role supports and grows the strategic alliance partner program, working with the Alliance Partnership Lead to cultivate technology partner relationships, coordinate business development, and identify market growth opportunities. The Client Relations Coordinator will be the primary day-to-day contact for alliance partners, ensuring communication, coordinating initiatives, and transforming relationships into new business opportunities. This role is suited for individuals who enjoy building relationships, managing multiple initiatives, and working in a fast-paced consulting environment.
Requirements
- Bachelor's degree in Business, Marketing, Communications, Technology, or a related discipline.
- Approximately 2–5 years of experience in business development, account management, marketing, consulting, or relationship management.
- Excellent verbal and written communication skills.
- Strong organizational and project management abilities.
- Ability to build professional relationships with both internal and external stakeholders.
- Strong attention to detail and ability to manage multiple priorities simultaneously.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Highly organized with exceptional follow-through.
- Comfortable communicating with senior leaders and external partners.
- Naturally curious and proactive in identifying opportunities.
- Strong interpersonal skills and a collaborative mindset.
- Self-motivated with the ability to work independently while supporting a team environment.
Nice To Haves
- Experience with Salesforce or another CRM platform is preferred.
- Interest or experience in cybersecurity, digital forensics, eDiscovery, SaaS, or professional services is a plus.
Responsibilities
- Support the day-to-day management of strategic alliance partner relationships.
- Schedule and coordinate recurring meetings with internal stakeholders.
- Maintain regular communication with alliance partners to strengthen relationships.
- Coordinate joint marketing campaigns, webinars, conferences, and other marketing activities.
- Track partner-generated opportunities and ensure timely follow-up.
- Assist with developing business development plans for strategic markets.
- Maintain CRM records, pipeline reports, and partnership metrics.
- Prepare presentations, dashboards, meeting materials updates.
- Research prospective alliance partners, market trends, and emerging technologies.
- Coordinate onboarding activities for new alliance partners.
- Collaborate with business development team to maximize success with clients, partnerships and potential markets.
- Represent the practice during partner meetings and industry events when appropriate.
Benefits
- Robust skills development programs, including 100 hours of training annually.
- Formal and informal training programs.
- Research and analysis skill building.
- Technical training.
- Presentation skills training.
- Internal seminars.
- Career mentoring and performance coaching from an assigned senior colleague.
- Leadership and collaboration opportunities through internal firm development activities.
- Comprehensive total rewards program.
- Superior benefits package.
- Wellness programming to support physical, mental, emotional and financial well-being.
- In-house immigration support for foreign nationals and international business travelers.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) retirement plan with employer match.
- Life insurance.
- Disability insurance.
- Paid time off (vacation, sick leave, holidays).
- Paid parental leave.
- Employee assistance resources.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
