Client Relations Coordinator

Boulder Longevity Institute•Boulder, CO

1d•Onsite

About The Position

Boulder Longevity Institute (BLI) is at the forefront of cellular medicine and personalized health optimization. We are redefining healthcare by focusing on proactive, data-driven, and highly individualized care. Our direct-pay model allows us to innovate freely and prioritize what matters most: client outcomes and experience. At BLI, we're not just participating in the future of healthcare, we're creating it. BLI is a unique environment, and we are intentional about finding the right fit. You should not apply if: You don't enjoy talking with people, guiding them, and building relationships You aren't passionate about creating seamless, supportive client experiences You prefer rigid, transactional interactions over dynamic, human-centered communication You avoid ownership or problem-solving in real time You're uncomfortable handling questions, objections, or uncertainty in conversation You prefer working independently rather than collaborating across teams You don't value discretion, professionalism, and confidentiality in client interactions You're looking for a short-term job rather than a long-term opportunity We're building something meaningful here, and that requires the right people in the right roles. As a Client Relations Coordinator, you're the calm, kind front door to our mission, helping people start proactive, personalized care with confidence. This role exists to make a difference in how clients experience healthcare from the first "Hi" to fully onboarded. This role blends client engagement with front desk operations, here's what that looks like day to day:

Requirements

Strong client-facing or customer service experience
Excellent verbal communication (phone and in-person)
Ability to multitask in a fast-paced, people-centered environment
High attention to detail and understanding of healthcare privacy standards

Nice To Haves

front desk, concierge, or healthcare/wellness background
CRM/scheduling experience

Responsibilities

Be the first point of contact for new inquiries- clear, empathetic, and steady
Own follow-up so no one falls through the cracks
Deliver a polished, hospitality-forward onsite experience
Keep scheduling, client records, and daily flow accurate
Triage communications and coordinate day-of needs with providers
Process payments and admin tasks with discretion

Benefits

Competitive pay
PTO
sick leave
12+ paid holidays (including Christmas–New Year's week)
In-house health benefits: curbside provider consultations, labs, supplements, peptides, and discounted BLI services
Access to the Human Optimization Academy
quarterly InBody scans
infusion therapy
Performance-based contribution bonuses eligible after one year
A collaborative, mission-driven team at the cutting edge of longevity medicine