Client Relations Coordinator Front Desk/Scheduling

Carroll Institute•Sioux Falls, SD

9d•Onsite

About The Position

Carroll Institute is looking for an energetic, customer service oriented individual to work our front reception desk. This position answers phones and emails, directs clients, helps clients with paperwork, schedules future appointments, and more. About Carroll Institute: We are proud to be one of the state’s most effective substance abuse prevention and treatment facilities. Carroll Institute has helped thousands begin the healing process and overcome the devastation of chemical addiction, has reached thousands in local and regional schools with an individually-focused prevention message, as well as provided thousands of hours of mental health counseling services to the Sioux Falls area. Join our engaging, fun environment where we serve our clients and work as a team.

Requirements

Energetic, customer service oriented individual
Ability to answer phones and emails
Ability to direct clients
Ability to help clients with paperwork
Ability to schedule future appointments
General administrative and front desk duties
Data entry in various Electronic Health Records
Scanning
Faxing
Data collection
Reporting
Program evaluation
Administer drug testing services

Responsibilities

Communicate with local referral sources and community agencies.
Participate in staff meetings as scheduled.
Establish and maintain a welcoming environment that enhances the strengths of each client.
Answer phones and greet clients and visitors in person, respond to emails and faxes from various stakeholders, set appointments, assist in information requests, take payments, process client paperwork, scanning, faxing, and other general administrative and front desk duties.
Data entry in various Electronic Health Records.
Provide back up support for Administrative Assistant and other support staff.
Data collection, reporting and program evaluation.
Administer drug testing services.
Other duties as assigned.