Client Scheduling Coordinator
About The Position
The Care Company is a leading provider of in-home personal support and nursing services across all ages — from seniors who want to remain independent at home, to children and young adults living with complex health challenges, to clients requiring post-operative nursing care on demand. Our mission is simple: to help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we empower clients to return to the hobbies, activities, and routines they love most. We are currently hiring a Client Scheduling Coordinator (Full-Time) to join our daytime scheduling team. If you are looking for a meaningful role in healthcare scheduling where you can make a direct impact on client care and caregiver support, we would love to hear from you.
Requirements
- Secondary School Diploma required
- Minimum 5 years' experience with AlayaCare or similar healthcare scheduling software is required
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Ability to troubleshoot concerns with professionalism, empathy, and tact
- Strong attention to detail and dependable attendance
- Proficient computer skills, including Microsoft Office, EMARs, and scheduling platforms
Nice To Haves
- Certificate or Diploma in Office Administration, Health Administration, Client Services, Customer Relations, or a related field is considered an asset
- Customer service experience in healthcare, home care, or another fast-paced environment is considered an asset
Responsibilities
- Manage daily caregiver scheduling and staffing needs
- Fill open shifts and coordinate urgent schedule changes
- Ensure accurate scheduling and caregiver assignments
- Support after-hours and urgent staffing requests as required
- Respond promptly and professionally to client and caregiver inquiries
- Communicate service updates, schedule changes, and urgent concerns
- Provide compassionate and solution-focused customer service
- Support caregivers with AlayaCare mobile app troubleshooting
- Assist caregivers with clock-in/clock-out and scheduling issues
- Match caregivers to clients based on care needs, skills, availability, and geographic location
- Collaborate with the Office Team, Field Staff, and Client Coordinators to ensure continuity of care
- Ensure compliance with company policies and documentation standards
Benefits
- $75,000 Base Salary
- Bonuses based on company performance
- Opportunities for growth within a rapidly expanding organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
