Client Relations Consultant

CAPITAL CENTER LLC•Glen Allen, VA

2d•$45,000 - $80,000

About The Position

CapCenter, founded in Richmond, Virginia in 1997, aims to assist individuals and families in achieving homeownership by integrating mortgage, realty, and insurance services for a simpler, more transparent, and cost-effective client experience. The company values innovation, as demonstrated by its Zero Closing Cost mortgage, and has built trust through repeat business and referrals. CapCenter fosters a collaborative, high-impact work environment that empowers employees for meaningful work, professional growth, and making a difference. As a Client Relations Consultant, you will be the primary point of contact for clients seeking information on realty, mortgage, and insurance products. This role is suited for individuals who excel in communication, problem-solving, and delivering outstanding client experiences. It offers an excellent opportunity for early-career professionals to develop expertise in consumer finance and make a significant impact. CapCenter provides a thorough training program, including hands-on training, product knowledge, licensing, cross-functional training, and clear advancement paths.

Requirements

Excellent communication, time management, and leadership skills
Strong organizational skills and the ability to juggle multiple deadlines
A collaborative, team-first mindset
Possess, or ability to obtain, NMLS license prior to starting in the role

Nice To Haves

Bachelor's degree in Finance, Business, Economics, Mathematics, or a related field preferred

Responsibilities

Serve as the advisor for clients seeking guidance on realty, mortgage, and insurance products and services
Communicate clearly and professionally while building rapport with clients
Assess client needs and provide timely, practical solutions
Manage multiple client interactions and priorities while maintaining attention to detail
Deliver a consistently positive, client-first experience at every touchpoint