Client Relations Consultant

CAPITAL CENTER • Glen Allen, VA

1d

About The Position

Founded in Richmond, Virginia in 1997, CapCenter exists to help individuals and families achieve one of life's most meaningful milestones—homeownership. By bringing mortgage, realty, and insurance services together under one roof, we provide a simpler, more transparent experience designed to save clients time and money. Our commitment to innovation, including our Zero Closing Cost mortgage, has earned the trust of thousands of clients and fueled our growth through repeat business and referrals. At CapCenter, our mission extends beyond serving clients. We foster a collaborative, high-impact environment where employees are empowered to do meaningful work, grow professionally, and make a real difference in the lives of the people we serve. Job Overview: As a Client Relations Consultant, you'll be the first point of contact for clients seeking guidance on our realty, mortgage, and insurance products and services. This fast-paced, people-first role is ideal for someone who thrives on communication, problem-solving, and delivering exceptional client experiences. It's a great opportunity for early-career professionals to build expertise in consumer finance while making a real impact. We'll set you up for success with a comprehensive training program covering hands-on training, in-depth product knowledge, and licensing — along with cross-functional training and clear advancement opportunities across all areas of the business.

Requirements

• Bachelor's degree in Finance, Business, Economics, Mathematics, or a related field preferred
• Excellent communication, time management, and leadership skills
• Strong organizational skills and the ability to juggle multiple deadlines
• A collaborative, team-first mindset
• Possess, or ability to obtain, NMLS license prior to starting in the role

Responsibilities

• Serve as the advisor for clients seeking guidance on realty, mortgage, and insurance products and services
• Communicate clearly and professionally while building rapport with clients
• Assess client needs and provide timely, practical solutions
• Manage multiple client interactions and priorities while maintaining attention to detail
• Deliver a consistently positive, client-first experience at every touchpoint

Benefits

• medical
• dental
• vision
• life insurance
• a 401(k) plan with company match
• paid vacation
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level