Client Relations Associate (In Office) – 18 months contract role

CWB Group • Edmonton, AB

10d • Onsite

About The Position

At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact. The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool. For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals. The Client Relations Associate (In Office), Contract role is responsible for the efficient and professional operation of client activities, including certification support. This position will report to the Director, Client Success Team and work out of CWB office in Nisku, AB.

Requirements

• Excellent communication and interpersonal skills necessary to interact with a number of individuals
• Certificate in Business Administration
• Equivalent general administrative experience
• Intermediate knowledge of Microsoft Word and Excel
• Professionalism and customer-service skills to deal with clients required
• Able to work with minimal supervision
• Ability to work as a team member
• Have the ability to display initiative, possess high-level organizational and customer service skills
• This is an office position in Nisku, AB
• Travel might be required from time to time

Nice To Haves

• Post-secondary education in a relevant degree or
• General Office Administration experience essential in corporate/professional environment

Responsibilities

• Process CWB Welder Qualification Sessions: new, reprints, and transfers
• Support CWB Certification for Western, Central, US/Mexico, and International clients
• Prepare and ship CWB/Education exams to offsite CWB Exam Sessions as required
• Back-up Reception on an as-required basis
• Support CWB Certification Service Representatives
• Support CWB Certification Region Managers
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree