Client Relations Associate
About The Position
The Client Relations Associate (CRA) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRA is the voice of the customer. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Agency Director and Director of Business Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. Depending on which business unit is assigned, the CRA’s primary customers are skilled nursing facilities, assisted living communities, community-based residential facilities, physicians, professional associations and organizations within the established market. Supports CHI Health at Home’s mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides. As a member of the Catholic Health Initiatives (CHI) family, our mission aligns and supports that of our parent health system. Supports CHI and CHI Health at Home’s values, strategic goals and high standards of customer service. Consistently lives People First Behaviors. Follows the policies and procedures of the organization. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information
Requirements
- Health care professional credential, Bachelor’s degree or comparable business experience
- Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation
Responsibilities
- Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget
- Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community-based residential facilities, physicians and other health care providers and hospital systems.
- Develops and maintains relationships with key customer sources through regular contact and follow-up procedures
- Acts as the key contact for client troubleshooting and conflict resolution.
- Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals
- Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction
- Communicates to Agency(ies) on a daily basis to give and receive vital client information.
- Completes reports detailing field activity and results on a weekly basis.
- Represents CHI Health at Home in relevant professional organizations and in the community.
- Assists in proposal preparation and presentation
- Analyzes and makes recommendations for contracts
- Assists with educating the community about services
- CRA follows referral of a patient to CHI Health at Home, assists facility discharge coordinators in coordinating quality home care services for clients in the following manner: Determines patient eligibility for home health or hospice services
- Effectively communicates with appropriate disciplines involved in the care of potential home care clients, and provides information and recommendations to CHI Health at Home staff
- Develops professional working relationships with health care providers and facilities, generating an open flow of information and support of home care goals; provides value added counsel, teaching and resourceful problem solving
- Available to all discharge planners, physicians, other personnel and clients to analyze eligibility for home care or hospice and provide general guidance in determining if a patient would benefit from home care or hospice services and/or explain Medicare and Medicaid guidelines, insurance plan benefits, financing options, CHI Health at Home policies, etc.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
