Client Relations Associate Director - Crop Insurance

Marsh McLennan•Boise, ID

About The Position

The CROP/AG Client Relations Associate Director directly supervises, trains, and mentors colleagues in a designated group within the Client Relations Department, ensuring compliance with established quality and service standards. The role represents the organization professionally when dealing with colleagues, clients, and carriers and conducts business in accordance with Marsh Agency’s core values. The Associate Director maintains working knowledge of client relations positions in the designated line of business and provides coverage when staffing shortages occur. The position develops and monitors workflows and procedures, supports agency automation, provides technical assistance, and contributes to hiring and performance management alongside the designated Client Relations Director. It reports to the Senior Client Relations Director, Specialty Practices, and is classified as exempt. The company describes a competitive compensation package, with base pay determined by factors including experience, skills, training, location, certifications, and education. The position may also be eligible for performance-based incentives, annual profit sharing, and benefits.

Requirements

Experience in the Agribusiness industry.
Demonstrated leadership skills and a track record of success.
Support and incorporate the company mission and core values into daily activities.
Maintain a positive and respectful attitude toward colleagues.
Work collaboratively to achieve profit center and company goals.
Demonstrate constructive internal and external customer service, effective communication, respect, and integrity.
Maintain confidentiality of client, colleague, carrier, and other appropriate information.
Be dependable and report to work on time, prepared to perform the duties of the position.

Nice To Haves

Five or more years of experience in the CROP/AG industry is strongly preferred.
Leadership management experience is preferred.
A passion for and deep understanding of insuring businesses.

Responsibilities

Maintain working knowledge of client relations positions within the designated line of business and provide support when staffing shortages occur.
Liaise with carriers and facilitate company meetings across locations, especially between CROP/AG Client Relations and sales teams.
Develop, implement, and monitor workflows and procedures to ensure high-quality service and compliance with agency standards; identify opportunities to refine them.
Coach, supervise, and train client relations colleagues, structuring training to support high performance.
Incorporate guidelines into practices, policies, and procedures to minimize errors and omissions exposure and promote quality standards.
Support effective use of the agency automation system and other automation tools to improve customer service and agency efficiency.
Participate in interviewing, hiring, performance management, and performance coaching with the designated Client Relations Director.
Stay informed about insurance technical knowledge, agency automation, company information, and operating techniques.
Pursue ongoing self-development in insurance knowledge, customer service, and supervisory procedures and practices.
Promote open communication within the department.
Provide technical assistance to colleagues.
Keep management informed about departmental issues.
Participate in organizational initiatives and support core values, including community involvement.
Perform other duties as required and assigned.