Client Relations Associate Director - Crop Insurance

Marsh McLennan Agency-Northwest • Boise, ID

12h

About The Position

The CROP/AG Client Relations Associate Director supervises, trains, and mentors colleagues in a designated group within the Client Relations Department, ensuring compliance with established quality and service standards. The role also represents the organization’s reputation and professional business practices in interactions with colleagues, clients, and carriers, in accordance with Marsh Agency’s core values.

The position maintains working knowledge of client relations roles within a designated line of business and provides support during staffing shortages. It coordinates with carriers and sales teams, develops and monitors workflows, supports agency automation, and contributes to hiring and performance management. The Associate Director provides technical assistance, promotes communication, keeps management informed of departmental issues, and participates in organizational initiatives.

This exempt position reports to the Senior Client Relations Director, Specialty Practices. The role may be eligible for performance-based incentives, annual profit sharing, and benefits including paid parental and medical leave, 401(k) savings, and wellbeing programs. Compensation depends on factors including experience, skills, training, location, certifications, and education.

Requirements

• Experience in the Agribusiness industry.
• Strongly preferred: 5 or more years of experience in the CROP/AG industry.
• Demonstrated leadership skills and a record of success.
• Support and incorporate the company mission and core values into daily activities.
• Maintain a positive and respectful attitude toward colleagues.
• Work as a team member to achieve profit center and company goals.
• Demonstrate constructive internal and external customer service, effective communication, respect, and integrity.
• Maintain confidentiality of information related to clients, colleagues, carriers, and other appropriate matters.
• Dependably report to work on time and prepared to perform the position’s duties.

Nice To Haves

• Leadership management experience.
• A passion for and deep understanding of insuring businesses.

Responsibilities

• Maintain full working knowledge of client relations positions within a designated line of business and provide support when staffing shortages occur.
• Act as a liaison with carriers and facilitate company meetings between CROP/AG Client Relations and sales teams across locations.
• Develop, implement, and monitor workflows and procedures to ensure high-quality service and compliance with agency standards; continuously refine them.
• Coach, supervise, and train client relations colleagues, structuring training to support high performance.
• Incorporate guidelines into practices, policies, and procedures to minimize agency errors and omissions exposure and promote quality standards.
• Support full utilization of the agency automation system and other automation tools to improve customer service and agency efficiency.
• Participate in interviewing, hiring, performance management, and performance coaching in conjunction with the designated Client Relations Director.
• Stay informed about insurance technical knowledge, agency automation, company information, and operating techniques.
• Pursue self-development to stay current regarding insurance knowledge, customer service, and supervisory procedures and practices.
• Promote open communication within the department.
• Provide technical assistance to colleagues.
• Keep management informed about departmental issues.
• Participate in organizational initiatives and support core values, including community involvement.
• Perform other duties as required and assigned.

Benefits

• Competitive compensation package, with local and state salary thresholds honored.
• May be eligible for performance-based incentives.
• Annual profit sharing.
• Paid paternity and maternity leave.
• Medical leave.
• 401(k) savings.
• Other wellbeing programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed