Client Relations and Operations Manager

Pivot + Edge • Kelowna, BC

3d

About The Position

This role is designed for a confident professional who excels in business development and client engagement. You will serve as the first point of contact for prospective clients, representing the company with professionalism, credibility, and a strong understanding of the custom home building process. Your focus will be on building relationships, qualifying new opportunities, and setting the tone for a high‑quality client experience from the very first conversation. Alongside the sales function, you will oversee the day‑to‑day operations of the office, ensuring communication, scheduling, and workflow remain organized and efficient.

Requirements

• Experience in sales, preferably in real estate, construction, or home building
• Approachable personality and professional demeaner with clients and team engagements
• Strong organizational and multitask skills
• Self-motivated and work well independently and collaboratively within a team
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office. Ability to understand construction project management software

Nice To Haves

• Knowledge of home construction process and construction drawings is a plus

Responsibilities

• Generate and manage leads through networking, referrals, and marketing efforts
• Meeting with potential clients to understand their vision and present our custom home solutions
• Assist with proposals, estimates, and contracts
• Maintain strong relationships with clients throughout the building process
• Assist in administrative tasks, including scheduling, document management, and correspondence
• Coordinate with vendors, subcontractors, and internal teams
• Support project management ensuring projects run smoothly and efficiently

Benefits

• Competitive salary based on experience
• Opportunities for growth with a reputable custom home builder/commercial construction
• Supportive team environment
• Health insurance & benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed