Client Registration Coordinator I
About The Position
At CommonSpirit Health at Home we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Coordinator, you’ll ensure the entry of referrals and payor verification is completed and assists other team members to facilitate the insurance process. Other responsibilities include: Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service. Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs. Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed. Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs. Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing. Answers, via telephone and e-mail, insurance questions for home health staff. Assists coordinators and other staff by responding timely to requests for information. Communicates effectively and courteously with referral sources, patients, their family members and staff. Interacts with all management staff in a professional, effective manner to facilitate problem resolution. Consults with management on areas of concern or outside of authority level. Maintains confidentiality of information of the department. All other duties as assigned.
Requirements
- High School Diploma or Equivalent.
- Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.
- Must have strong insurance payor verification skills
Nice To Haves
- Associates degree or equivalent or any equivalent combination of education and experience preferred.
Responsibilities
- Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
- Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.
- Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
- Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.
- Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
- Answers, via telephone and e-mail, insurance questions for home health staff.
- Assists coordinators and other staff by responding timely to requests for information.
- Communicates effectively and courteously with referral sources, patients, their family members and staff.
- Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
- Consults with management on areas of concern or outside of authority level.
- Maintains confidentiality of information of the department.
- All other duties as assigned.
Benefits
- Generous annual bonus structure based on company performance
- Excellent Vacation Plan
- Paid Holidays and Personal Days
- Medical, Dental, and Vision Plans
- Tuition Reimbursement
- Fidelity 401(K) Plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
