Client Portfolio Supervisor

IL LLP•Chicago, IL

1d•Hybrid

About The Position

The Client Portfolio Supervisor is the primary point of contact for partners, senior management, Firm personnel, and client-side administrators for assigned large and complex client accounts. The role oversees billing and revenue-cycle activities for the portfolio, partners with attorneys and internal teams to resolve complex billing matters, and builds relationships that support timely communication, efficient processes, and high-quality service. The Supervisor also manages and develops a dedicated Billing Senior Coordinator while promoting analytical thinking, effective problem-solving, and continuous process improvement.

Requirements

Bachelor’s degree.
At least five years of progressively responsible billing experience.
Demonstrated experience training, mentoring, or supervising billing professionals.
Advanced proficiency in Microsoft Excel, including analyzing and interpreting financial data, and proficiency in Microsoft Word and PowerPoint.
Ability to analyze complex billing issues, identify root causes, and develop effective solutions.
Strong interpersonal and communication skills, including the ability to work effectively with senior stakeholders and client contacts.
Strong organizational skills and attention to detail.
Good judgment.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion.
Ability to work under pressure and manage multiple projects with competing deadlines and priorities.

Nice To Haves

Bachelor’s degree in accounting, finance, business, or a related field.
Billing or revenue-cycle experience in a law firm or other professional services environment.
Experience with 3E or comparable legal billing systems and electronic billing platforms.

Responsibilities

Manage the full life cycle of billing time entries for assigned matters, from inception through final collection, and ensure timely progression through the revenue cycle.
Advise partners on billing practices, identify issues that could cause delays, and guide lawyers and their assistants on effective time-entry and billing practices.
Analyze financial and client data, including aged unbilled time, to identify trends, risks, and items requiring follow-up or escalation.
Partner with Client Arrangements, Pricing, Electronic Billing, Cash Applications, Cost Recovery, Collections, and other revenue-cycle teams to resolve complex issues and reduce billing and collection delays.
Maintain knowledge of billing arrangements, Outside Counsel Guidelines, electronic billing requirements, and other client-specific requirements for the assigned portfolio.
Identify opportunities to streamline billing processes, improve efficiency, and strengthen controls; implement process improvements and share effective practices across the department.
Supervise and train the dedicated Billing Senior Coordinator on routine portfolio activities, including edits, transfers, proforma distribution, and electronic billing submissions, ensuring accurate and timely work.
Provide ongoing coaching, feedback, and career development to the Billing Senior Coordinator and complete annual performance reviews in accordance with Firm practices.
Ensure appropriate portfolio coverage and continuity, prepare the Billing Senior Coordinator to provide backup support, and coordinate additional resources when greater subject-matter expertise is needed.
Monitor compliance with Accounting policies, procedures, internal controls, and client requirements, and escalate significant issues as appropriate.