Client Portfolio Supervisor

Sidley Austin•Chicago, IL

2d•$98,300 - $125,000•Hybrid

About The Position

The Client Portfolio Supervisor serves as the primary point of contact for partners, senior management, Firm personnel, and client-side administrators for assigned large and complex client accounts. The Supervisor oversees the billing and revenue cycle for the assigned portfolio, partners with attorneys and internal teams to resolve complex billing matters, and develops strong relationships with Firm and client contacts to ensure timely communication, efficient processes, and a high level of service. The role also supervises and develops a dedicated Billing Senior Coordinator and promotes analytical thinking, effective problem-solving, and continuous process improvement.

Requirements

Bachelor’s degree.
Minimum of five years of progressively responsible billing experience.
Demonstrated experience training, mentoring, or supervising billing professionals.
Advanced proficiency in Microsoft Excel, including the ability to analyze and interpret financial data, and proficiency in Microsoft Word and PowerPoint.
Demonstrated ability to analyze complex billing issues, identify root causes, and develop effective solutions.
Strong interpersonal and communication skills with demonstrated ability to work effectively with senior stakeholders and client contacts.
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

Nice To Haves

Bachelor’s degree in accounting, finance, business, or a related field.
Previous billing or revenue-cycle experience in a law firm or other professional services environment.
Experience with 3E or comparable legal billing systems and electronic billing platforms.

Responsibilities

Own the full life cycle of billing time entries for assigned matters from inception to final collection, ensuring prompt progression through the full revenue cycle.
Serve as a trusted advisor to partners regarding billing practices, identifying issues that may cause delays and providing guidance to lawyers and their assistants on effective time-entry and billing practices.
Analyze financial and client data, including aged unbilled time, to identify trends, risks, and items requiring follow-up or escalation to support timely billing and collection.
Partner with Client Arrangements, Pricing, Electronic Billing, Cash Applications, Cost Recovery, Collections, and other revenue-cycle teams to resolve complex issues and minimize billing and collection delays.
Maintain comprehensive knowledge of billing arrangements, Outside Counsel Guidelines, electronic billing requirements, and other client-specific requirements for the assigned portfolio.
Identify opportunities to streamline billing processes, improve efficiency, and strengthen controls; develop and implement process improvements and share effective practices across the department.
Supervise and train the dedicated Billing Senior Coordinator responsible for routine portfolio activities, including edits, transfers, proforma distribution, and electronic billing submissions, ensuring work is completed accurately and timely.
Provide ongoing coaching, feedback, and career development to the Billing Senior Coordinator and complete annual performance reviews in accordance with Firm practices.
Ensure appropriate coverage and continuity for the assigned portfolio, including preparing the Billing Senior Coordinator to provide backup support and coordinating additional resources when issues require greater subject-matter expertise.
Monitor compliance with Accounting policies, procedures, internal controls, and client requirements for the assigned portfolio and escalate significant issues as appropriate.