Client Performance & Integration Coordinator

Aspirion • Las Vegas, NV

2d • Remote

About The Position

The Client Performance Coordinator supports client performance activities by coordinating reporting, tracking client requests, maintaining operational data, and ensuring timely completion of client deliverables. Operating within a cross-functional, performance-driven model, this role serves as a key liaison between Operations, Client Success, and Client Performance teams to ensure accurate reporting, efficient follow-up, and exceptional client service. This position is responsible for managing recurring deliverables, maintaining documentation, and supporting initiatives that drive client satisfaction and operational excellence.

Requirements

• Strong organizational and time management skills with attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Excel and data reporting tools
• Ability to collaborate across teams and support execution of client deliverables

Nice To Haves

• Bachelor’s degree preferred or equivalent experience
• 2+ years of experience in healthcare revenue cycle, client services, operations support, or related field
• Experience supporting reporting, client deliverables, or operational workflows
• Experience working in a metrics-driven, performance-focused environment

Responsibilities

• Coordinate and complete recurring client reports, including acknowledgment, closure, reconciliation, and ad hoc requests
• Prepare, validate, and distribute client-facing spreadsheets and supporting documentation
• Maintain reporting schedules and ensure timely delivery of all client commitments
• Assist with end-of-month reporting activities and data validation
• Create and maintain payer escalation and rebill tracking spreadsheets, as needed
• Review client systems to verify completion of requested actions and route accounts for appropriate follow-up, as needed
• Support payment reviews and reconciliation activities
• Partner with Operations, Client Success, Revenue Cycle teams, and other departments to gather information and complete client requests
• Track incoming client requests and ensure timely completion and communication
• Assist with onboarding activities, new business templates, client note maintenance, and documentation updates
• Maintain current information and resources within internal knowledge management platforms
• Identify opportunities to improve reporting processes, workflows, and client deliverables
• Assist in analyzing trends and recurring client issues to support continuous improvement initiatives
• Ensure all work products meet quality, accuracy, and compliance standards
• Maintain HIPAA compliance and confidentiality requirements
• Produce professional, accurate, and client-ready work products
• Participate in team meetings, training, and special projects as assigned

Benefits

• Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree