Client Performance Administrative Assistant

Diaz Anselmo & Assoc. PA • Plantation, FL

2d • Onsite

About The Position

Diaz Anselmo & Associates P.A. is a nationally recognized, certified minority-owned law firm backed by more than three decades of expertise protecting the interests of creditors, investors, and loan servicers. Operating from our principal offices in Naperville, IL, and Plantation, FL, our comprehensive practice spans bankruptcy, foreclosure, commercial litigation, corporate services, appellate work, and real estate transactions. Our Plantation-based office is specifically seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor client relations, track operational KPIs, and enforce regulatory compliance across our active portfolios.

Requirements

• 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Nice To Haves

• Direct involvement analyzing, managing, or challenging client performance metrics
• A functional comprehension of judicial and non-judicial foreclosure processes
• A career background focused on audit defense or regulatory compliance within financial services.

Responsibilities

• Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

Benefits

• Highly competitive salary package commensurate with experience.
• Full suite of medical, dental, and vision insurance options.
• 401(k) retirement plan featuring an institutional company match.
• Generous PTO allocation and recognized firm holidays to support work-life balance.
• Continuous professional development and defined upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed