Client Performance Administrative Assistant
About The Position
Diaz Anselmo & Associates, P. A. is seeking an energetic, proactive Client Performance Administrative Assistant for its Plantation team. The role supports nationwide institutional accounts by maintaining client relationships, tracking operational performance metrics, and ensuring rigorous compliance standards across active portfolios. The assistant coordinates client communications, monitors case progress and deadlines, supports audits and compliance reviews, and prepares case histories and performance analytics for executive leadership. The position also works closely with attorneys, paralegals, and default operations teams to help ensure legal filings meet court and investor deadlines.
Requirements
- At least 2 years of hands-on experience in default services, bankruptcy law, real estate litigation, or mortgage servicing.
- Working familiarity with GSE guidelines, including Fannie Mae, Freddie Mac, and FHA default timelines.
- Advanced proficiency in Microsoft Office Suite.
- Practical experience with legal management platforms such as Perfect Practice, ICE, Tempo, ADR, or DRA.
- Exceptional verbal and written communication skills for delivering intricate case updates to corporate stakeholders.
- Highly organized and detail-oriented, with a demonstrated ability to manage competing priorities.
- Able to work independently with minimal supervision and collaborate across multiple legal departments.
Nice To Haves
- Direct experience tracking, managing, or auditing client performance metrics.
- Working grasp of judicial and non-judicial foreclosure processes.
- Professional exposure to audit defense or regulatory compliance within financial services.
Responsibilities
- Serve as the primary point of contact for nationwide institutional accounts, managing day-to-day communications by phone, email, and client portals.
- Evaluate performance scorecards, oversee reporting deadlines, and drive internal workflows to eliminate processing bottlenecks.
- Audit file progression against regulatory and client milestones to prevent stagnation.
- Provide administrative support for internal quality audits, external client assessments, and statutory compliance reviews.
- Assemble case histories and quantitative performance analytics for executive leadership.
- Collaborate with attorneys, paralegals, and default operations teams to ensure legal filings meet court and investor deadlines.
- Track, interpret, and execute procedural updates, system notifications, and industry-wide directives.
Benefits
- Competitive salary scaled to background.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with employer match.
- Generous paid time off and paid holidays.
- Continuous professional development and pathways for internal advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
