ER Client Patient Liaison
About The Position
Client Patient Liaison – Emergency Department $21.00–$25.00/hour (DOE) $4.00/hr differential for any hours worked between 6pm-6am $2.00/hr weekend differential Full-time opportunity in Santa Barbara, California Schedule: Full-time | Evening, weekend & holiday availability required Make a meaningful difference for pet owners navigating veterinary emergencies as a Client Patient Liaison with Advanced Veterinary Specialists (AVS). This non-clinical, client-facing role serves as an essential communication bridge between pet owners and the Emergency veterinary team, providing timely updates, coordinating patient flow, and delivering compassionate customer service during stressful situations. This is an excellent opportunity for someone with experience in veterinary client service, healthcare, medical reception, hospitality, or high-volume customer service who thrives in a fast-paced emergency environment. Why Join Advanced Veterinary Specialists Advanced Veterinary Specialists is a 24-hour emergency and specialty veterinary hospital serving Santa Barbara and the surrounding Central Coast. Our multidisciplinary team provides advanced care across Emergency & Critical Care, Internal Medicine, Surgery, Oncology, and other specialty services. As a Client Patient Liaison, you'll work closely with Emergency veterinarians, Veterinary Technicians, and Client Service Representatives to create a seamless experience for clients and their pets throughout an emergency visit.
Requirements
- Previous experience in veterinary client service, veterinary reception, healthcare, medical reception, hospitality, or high-volume customer service preferred.
- Strong verbal and written communication and exceptional client service skills.
- Ability to multitask, prioritize, and remain organized in a fast-paced Emergency veterinary hospital.
- Calm, compassionate, and professional approach to difficult or emotionally sensitive situations.
- Experience with veterinary practice management software, electronic medical records (EMR), or similar systems preferred.
- Strong attention to detail and discretion when handling confidential information.
- Collaborative, proactive mindset and ability to work effectively with clinical and client service teams.
Responsibilities
- Serve as a primary point of contact for Emergency clients, providing compassionate updates, guidance, and support throughout their pet's visit.
- Coordinate communication between clients, the front desk, Emergency veterinarians, Veterinary Technicians, and support teams to maintain efficient patient flow.
- Support emergency intake and discharge processes while helping clients understand what to expect during their visit.
- Maintain accurate documentation of client communications and patient updates within veterinary practice management software.
- Review treatment estimates, process payments, and assist clients with basic billing and pet insurance questions.
- Recognize urgent situations and promptly connect clients with the appropriate clinical team for veterinary triage.
- Provide calm, professional, and solution-focused customer service during emotionally sensitive and high-stress situations.
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts (FSA) and 401(k) retirement plan
- Three weeks of accrued paid time off and uniform allowance
- VetBloom access with RACE-approved continuing education and learning resources
- Professional development and career advancement opportunities within Ethos Veterinary Health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
