Client Patient Coordinator, Surgery, GCVS
About The Position
Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)! Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.
Requirements
- Strong interpersonal and client communication skills with a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependable, proactive, and team-oriented with a positive attitude.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
- Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
- Fluent English skills (speaking & reading) are required for the role.
Nice To Haves
- Knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
- Fluency in multiple languages a plus!
Responsibilities
- Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
- Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
- Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
- Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
- Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
- Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
- Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
- Provide financial and medical updates for in-hospital patients.
- Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
- Organize diagnostics, treatments, and follow-up schedules.
- Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
- Maintain exam rooms and facilitate seamless client appointments.
- Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
- Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
- Ensure proper documentation of all communications and procedures in patient records.
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
