Surgery Coordinator

Advocate Health and Hospitals Corporation•Winston Salem, NC

8d•Onsite

About The Position

The Surgery Coordinator is responsible for coordinating care and the insurance clearance process for patients undergoing surgery. This role involves supporting authorization clearance functions, identifying and evaluating benefits, collecting necessary codes and clinical data, and obtaining prior authorization from payors. The coordinator acts as a point of contact for patients and providers, guiding patients through the logistical aspects of surgery, including insurance submissions, financial arrangements, and pre-certification.

Requirements

High school diploma or GED equivalent.
Three years office or clerical experience or equivalent experience.
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Ability to establish and maintain effective working relationships with patients, families, staff, and departments
Strong organizational ability
Strong oral and written communication skills

Responsibilities

Schedules and coordinates surgical cases with corresponding ancillary tests and arrangements by recognizing the differences between various types of procedures and differences between patients' needs within the same procedure.
Recommends surgery times and dates to physicians to assure that adequate space and time is allowed for completion of the surgery based on knowledge of the procedure.
Maintains a thorough understanding of the logistical requirements of each procedure and the individual needs of each physician.
Assures that the scheduling of each surgical case is conducted and scheduled properly in the appropriate area based on knowledge of the facilities available in each room and within the guidelines set up by each area and within their established timeframe.
Prepares necessary patient reports for physicians and the department as a whole based on knowledge of the procedures performed.
Maintains knowledge of all necessary computer programs used in the scheduling process that may include Cycare, Clinipac, McCormick-Dodge OR Scheduler, etc.
Reviews future schedules based on physicians' schedules to best utilize the available operating rooms; makes recommendations to surgeons based on this information.
Processes and reviews incoming and outgoing surgery-related documents and forms.
Provides guidance to patient regarding logistics of the surgery; assists patient with submission of insurance and preliminary financial arrangements and pre-certifies surgeries with appropriate insurance companies; makes necessary arrangements with patient for accommodations.
Acts as a resource regarding all logistical aspects of the surgical process.
Performs other duties incidental to the work described herein.