Client Patient Coordinator, ECC, GCVS
About The Position
Gulf Coast Veterinary Specialists (GCVS) is seeking a Client Patient Coordinator (CPC) to join their emergency/critical care team. The CPC will be responsible for maintaining clear communication between doctors, clients, and clinical staff, providing daily financial and medical updates for hospitalized patients, and managing client phone calls. This role also involves scheduling appointments, coordinating procedures, and overseeing patient treatments. The ideal candidate is friendly, professional, courteous, and capable of handling multiple tasks and interruptions in a fast-paced environment. A high level of organization, dependability, and strong client communication skills are essential, along with a willingness to go above and beyond for clients and a consistent "can-do" attitude.
Requirements
- High School diploma is required
- Strong interpersonal and client communication skills with a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependable, proactive, and team-oriented with a positive attitude.
- Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
- Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
- Fluent English skills (speaking & reading) are required for the role
Nice To Haves
- Associate's degree (A. A.) or Bachelors is preferred
- Related experience and/or training
- Knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
- Fluency in multiple languages a plus!
Responsibilities
- Provide daily health updates on in-hospital patients
- Discharge patients: educating clients about medications and care at home
- Provide daily financial updates on in-hospital patients
- Provide financial estimates in person and over the phone
- Inform client about deposit and payment methods
- Invoice all patient services
- Put client and patient into the exam room
- Assist with patient care and treatments as needed
- Provide doctor with all pertinent medical history, send records to referring DVM's as needed.
- Generate and explain financial estimate, or other hospital procedural documents
- Admit patient into hospital
- Fill prescriptions as needed
- Review treatments placed on SmartFlow with doctor and clinical team each shift
- Review medications and instructions with ECC Clinical Support Lead, Charge Technician, or Transfer Tech on duty.
- Get permission from clients for diagnostics or procedures as requested
- Return client calls, emails, and text messages in order of priority
- Relay messages to doctor’s and clinical staff
- Communicate with clients per doctor’s responses
- Call pharmacies with prescriptions as needed
- Handle body care for deceased patients and fill out appropriate paperwork for body care
- Contact cremation services for pick-ups when needed
- Contact referring veterinarian’s office
- Train fellow CPC’s as essential to the job functions
- Attend all mandatory staff meetings
- Actively participate in all check ins with your Leadership Team
Benefits
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
