Client Patient Coordinator, Internal Medicine, GCVS

Ethos Veterinary Health • Houston, TX

2d • Onsite

About The Position

The Client Patient Coordinator (CPC) is responsible for maintaining clear communication between the doctor, client, and clinical staff. This includes providing daily financial and medical updates for all in-hospital patients, fielding client phone calls and questions, and ensuring the organized flow of patient records. The CPC also manages the doctor’s appointment schedule, coordinates procedures, and oversees patient treatments. The individual in this role must be friendly, professional, and courteous, and able to handle multiple tasks and frequent interruptions. This position requires a highly organized and dependable person who can navigate challenging situations with positive energy. Strong client communication skills are essential. The CPC must be willing to go above and beyond for clients and maintain a consistent “can-do” attitude.

Requirements

• High School diploma is required
• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role

Nice To Haves

• Associate's degree (A. A.) or Bachelors is preferred
• related experience and/or training
• equivalent combination of education / experience
• Knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• fluency in multiple languages a plus!

Responsibilities

• Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
• Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
• Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
• Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
• Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
• Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
• Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
• Provide daily health updates on in-hospital patients
• Discharge patients: educating clients about medications and care at home
• Provide daily financial updates on in-hospital patients
• Provide financial estimates in person and over the phone
• Inform client about deposit and payment methods
• Invoice all patient services
• Put client and patient into the exam room
• Assist with patient care and treatments as needed
• Provide doctor with all pertinent medical history, send records to referring DVM's as needed.
• Generate and explain financial estimate, or other hospital procedural documents
• Admit patient into hospital
• Fill prescriptions as needed
• Review treatments placed on SmartFlow with doctor and clinical team each shift
• Review medications and instructions with ECC Clinical Support Lead, Charge Technician, or Transfer Tech on duty.
• Get permission from clients for diagnostics or procedures as requested
• Return client calls, emails, and text messages in order of priority
• Relay messages to doctor’s and clinical staff
• Communicate with clients per doctor’s responses
• Call pharmacies with prescriptions as needed
• Handle body care for deceased patients and fill out appropriate paperwork for body care
• Contact cremation services for pick-ups when needed
• Contact referring veterinarian’s office
• Train fellow CPC’s as essential to the job functions
• Attend all mandatory staff meetings
• Actively participate in all check ins with your Leadership Team

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan
• medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED