Client Partnerships Lead (Full-Time)
About The Position
At STN Digital, we help the biggest brands in sports and entertainment win on social media. Our work powers global tentpole events, builds fanbases, launches shows, sells products and shapes culture for partners like Netflix, NFL, Hulu, Nike, NBA teams and more. For over a decade, we've been the most trusted social-first agency in the industry. Our client relationships are the heartbeat of everything we do, and the Client Partnerships team plays a central role in making sure those partnerships are thriving, growing and built for the long haul. The Client Partnerships Lead is a relationship-first role focused on driving growth within assigned client accounts. You will be a key player in renewing existing partnerships, identifying expansion opportunities and ensuring clients feel supported, valued and connected to STN's evolving capabilities. You'll also support new business efforts alongside senior team members, helping to grow STN's client base from the ground up. We're looking for someone who genuinely loves people, thrives in a fast-paced environment and gets energized by building meaningful connections. If you're passionate about sports and entertainment and want to grow your career at the intersection of relationships and revenue, this role is for you. This position includes travel for client visits, events and quarterly in-person check-ins.
Requirements
- Demonstrated ability to manage and support growth in client accounts
- Strong communication and interpersonal skills, with an ability to collaborate across teams
- Strong proficiency in presenting technical and financial information in a client-friendly way
- Experience supporting internal teams in identifying client upsell opportunities and fostering client relationships
- Familiarity with sales pipeline management and reporting (HubSpot preferred)
- Ability to create compelling presentations and support senior team members in delivering pitches
- Adaptability in a fast-paced and evolving industry
- Ability to manage multiple projects and deadlines effectively
- High attention to detail and commitment to delivering excellent client service
- 4-6 years of experience in Client Partnerships, Account Management or Sales at a creative, marketing or social-first agency
- Demonstrated success managing and retaining client relationships
- Bachelor's degree in Marketing, Communications, Business or related field (preferred)
Nice To Haves
- Passionate about sports and live entertainment (strongly preferred)
- Sports or live entertainment industry experience or passion strongly preferred
Responsibilities
- Cultivate relationships within assigned client accounts, focusing on proactive engagement that builds trust and uncovers expansion opportunities
- Lead discovery conversations with clients to identify evolving needs, uncover opportunities and inform how STN can best support their goals
- Ensure in-person connection remains a core part of partnership success by prioritizing recurring face-to-face touchpoints across your account roster
- Educate clients on STN's latest capabilities, updates and tailored solutions relevant to their needs
- Develop and execute client gifting strategies that reinforce appreciation and deepen relationship quality
- Attend events and manage recurring visits for assigned clients, representing STN as a trusted and enthusiastic partner
- Maintain awareness of industry trends, competitive activity and client priorities.
- Work closely with the Account Management team to strategize renewals, with a focus on identifying growth potential within assigned client scopes
- Lead proposal development for renewal and upsell opportunities, crafting compelling, client-centered pitches in collaboration with senior team members
- Support onboarding for new client contracts, noting key insights from the sales process and setting up the execution team for success
- Develop quarterly lookback presentations that highlight sales actuals, outline future strategies and provide projections, using HubSpot as the primary data source
- Support the development of sales collateral such as capabilities presentations and informational materials to reinforce client education and relationship depth
- Participate in sourcing leads, initiating intro calls and assisting in initial negotiations alongside senior team members
- Help qualify new opportunities and provide relevant context ahead of key conversations
- Represent STN with energy and authenticity in early-stage prospecting conversations, building rapport from the very first touch
- Maintain accurate, up-to-date records in HubSpot, tracking pipeline changes, status updates and ensuring goal alignment on assigned accounts
- Monitor and report on progress toward revenue targets within assigned accounts, collaborating with internal teams to support financial goals
- Contribute to pipeline health by keeping all activity and forecasting current and clearly documented
Benefits
- Unlimited PTO, plus your birthday off
- 401(k) with company match up to 4%
- Medical insurance, with STN covering 70% of the base plan
- Dental and vision coverage available
- 12 weeks of paid parental leave
- Paid sick leave and 9 paid company holidays
- Wellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass)
- Paid 1-hour mental health break each week
- Apple laptop and iPhone provided for work
- Employee Assistance Program for confidential personal and professional support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
