Client Partner, SmartSense (Remote - US)

Digi International•Boston, MA

3d•$160,000 - $250,000•Remote

About The Position

Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT. As a Client Partner III, you are the strategic and commercial owner of post-sale customer relationships. You are accountable for retention and expansion revenue across your portfolio of enterprise accounts. You guide clients through adoption and growth of SmartSense and Jolt solutions, ensuring they achieve measurable operational and financial outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption, identify expansion opportunities, and influence long-term customer strategy.

Requirements

Proven track record of growing and retaining enterprise accounts through measurable business impact
Comfortable influencing Director through C-suite stakeholders and driving executive alignment
Strong project management, organizational, and communication skills.
Comfortable balancing multiple priorities and accounts in a fast-moving environment.
Collaborative team player with mentoring and leadership experience.
Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required.
Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Nice To Haves

Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.

Responsibilities

Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
Develop strategic account plans that capture growth opportunities and operational improvements.
Mentor and collaborate with other team members to scale customer success practices.
Help define and scale best practices for managing and growing enterprise accounts.