Client Partner

Rising Tides Solutions, LLC • Richmond, VA

18h • $120,000 - $150,000 • Hybrid

About The Position

We are looking for an experienced, high-impact Client Partner to be the driving force behind our most valued client relationships. In this role, you’ll act as a trusted technology and data advisor to the businesses we serve, running rigorous discovery and architecting strategic roadmaps that leverage AI, data, and software to drive client growth. You will report directly to the Chief Revenue Officer and work hand in hand with our delivery teams so that the client experiences one seamlessly connected team.

Requirements

• 5+ years of experience owning and growing B2B relationships within IT consulting, custom software, an MSP, or technical sales.
• Proven track record of expanding existing accounts through proactive value creation rather than standard account farming.
• Strong technical fluency with the ability to understand the Software Development Life Cycle (SDLC), agile methodologies, cloud infrastructure, and modern AI concepts to converse credibly with engineers and clients.
• Exceptional consultative mindset, demonstrating the ability to ask sharp questions, build an independent point of view, and bring clients ideas they didn’t ask for.
• High emotional intelligence with the ability to read situations well, navigate executive environments, and manage shifting business requirements without drama.

Nice To Haves

• CRM Fluency with hands-on experience using HubSpot, Salesforce, or similar platforms.
• Commercial expertise managing renewals, writing Statements of Work (SOWs), and navigating procurement processes alongside sales leadership.
• Data-driven mindset with comfort reading and acting upon account health metrics (CSAT, NPS, expansion revenue, and account profitability).

Responsibilities

• Proactively audit client processes and tech stacks to surface operational gaps, data silos, and AI opportunities before the client knows they’re there.
• Look past the current SOW to show clients where they could go next, building high-value, future-state roadmaps that get them there.
• Act as the strategic lead and ultimate escalation point, translating delivery achievements into clear business ROI and running undeniable QBRs.
• Spot expansion opportunities organically through deep business understanding, scope them independently, and partner with the CRO to close them.
• Catch delivery risks early and drive them to resolution proactively before they become relationship problems.
• Navigate directly to the C-suite, speaking fluent business language to ensure both CFOs and CTOs buy into the strategic vision.

Benefits

• $1,000 towards professional development time per year to spend on certifications, courses, or tech conferences of your choice.
• 4% company match after six months to invest in your future.
• Flexible PTO: Take the time you need to recharge, we trust our team.
• We shut down the company every year between December 25th and January 2nd so everyone can fully unplug and spend time with family.
• High autonomy, low ego, and zero micromanagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed