Client Partner | US Central

Cast AI

4d • Remote

About The Position

As a Customer Success Enterprise Account Manager (called “Client Partner”) at Cast AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools. As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for Cast AI and our customers.

Requirements

• 5+ years of experience working with enterprise organisations, navigating complex decision-making structures and multi-year customer engagements.
• Proven experience in enterprise customer account management, including execution of upsell, value realization and customer planning.
• Ability to identify key contacts, understand client needs, and tailor proposals to address those needs.
• Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction.

Nice To Haves

• Experience in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools.

Responsibilities

• Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention.
• Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth.
• Work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company’s products within a well-defined and closely managed onboarding process.
• Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues.
• Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts.

Benefits

• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
• Access UnitedHealthcare plans including medical, dental, and vision coverage.
• Equity options.
• Learning budget for your professional and personal growth.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed